Frequently Asked Questions
Everything you need to know about bringing comfort to your home.
What is the standard shipping timeframe for furniture?
Most in-stock furniture items are processed within 3-5 business days. Delivery typically takes 7-14 business days depending on your location and the size of the item.
Do you offer White Glove Delivery services?
Yes, we offer White Glove Delivery for an additional fee. This includes bringing the item into your room of choice, full assembly, and removal of all packaging materials.
What is your return policy for home decor?
We accept returns on most home decor and unused items within 30 days of delivery. Items must be in their original packaging to be eligible for a full refund.
Are your wood products made from sustainable materials?
At AF Home, we prioritize sustainability. Over 80% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood sources.
How can I track the status of my order?
Once your order ships, you will receive an email confirmation with a tracking link. You can also track your status directly through the 'Order History' section of your account.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger purchases.